Types of repair & response times

The Association sets the following response times to complete your repairs:

Emergency Repairs

Attendance within 4 hours of reporting the emergency.

An emergency repair can be any of the following:

• A leak of water that cannot be contained, resulting in damage to the building fabric.
• A leak of waste water or sewage.
• A blocked toilet or drain.
• Faulty electric sockets or wiring.
• Faulty smoke detector or carbon monoxide detector.
• No central heating or hot water.

Urgent Repairs

Attendance within 24 hours of reporting the urgent repair.

An urgent repair can be any of the following:

• A lock change
• Drainage issues
• No heating or hot water
• Door entry problems

Routine Repairs

Attendance within 10 working days from reporting the repairs request .

Routine repairs are all those that are not classed as Emergency or Urgent.

During 2010/11 we managed to achieve these.

Last year we achieved 94% of repair request within these timescales.