Paying your rent

We charge rent weekly in advance. You can pay your rent weekly, fortnightly or monthly but you must pay in full and on time. 

You can pay by either:

  • Standing Order
  • Direct Debit
  • At any Post Office or Paypoint. You will need your Ochil View “swipe card” to do this.  Click here to find your nearest paypoint 
  • Sending a cheque to our office
  • By debit or credit card over the phone to our office
  • Online, though our payments agent
  • At our office (but we’d prefer that you used one of the other ways to pay)
  • By telephone. Call the 24 hour automated system on: 0844 557 8321 and have your card to hand. You will be guided through the process
  • By post if you send a cheque or postal order – never send cash through the post

We will arrange for a new "Swipe card" to be sent to you at the start of your tenancy. 

If you are on a low income, or claiming benefits, you can get Housing Benefit to help you pay the rent. Our Tenancy Sustainment Team is fully trained to give advice and assistance on the full range of benefits, including applications, as well as helping to maximise your income.   

If you can’t pay your rent in full and on time, then you must contact us to let us know why and to discuss payment arrangements.

We recommend that you get advice and help if your financial situation is not manageable for you. Rent arrears could lead to legal action and to your eviction. You can get free advice from Citizen’s Advice Bureau (CAB), the National Debtline or your local Council.

Linked documents

External links