Policies and Procedures

Corporate & Finance

Title File Size
Board Member Role Description 2021 161KB
Board Skills Development Policy 2025 87KB
Committee Members Expenses 2020 135KB
Corporate Communication Strategy 2024 191KB
Corporate Sustainability Policy 2023 134KB
Customer Payments Policy 2025 174KB
Equality And HR Policy 2026 282KB
Equality And HR Strategy 2026 4MB
Gifts Hospitality Policy 2024 170KB
Rent Policy 2026 194KB
Senior Staff Expenses Analysis 9KB
Service Users Summary CHP 2021 323KB
VFM Statement 2023 290KB
Whistleblowing Policy 2023 225KB

Customer Services

Title File Size
Customer Services And Standards Policy 2021 230KB
Tenant Engagement Communication Strategy 2024 633KB

Governance

Title File Size
Access To Information Policy 2024 330KB
Board Member Induction Policy 2023 149KB
Board Member Recruitment Policy 2024 138KB
Code Of Conduct Declaration Of Eligibility For Governing Body Members 2024 1MB
Code Of Governance 2021 205KB
Complaints Form 2021 38KB
Complaints Handling Procedure 2026 475KB
Complaints Handling Service Users Summary 2026 193KB
Corporate Procurement Policy 2026 249KB
Data Retention Policy 2024 305KB
Data Subject Request Policy 2024 145KB
Membership Policy 2024 113KB
Privacy Policy 2024 Incl App 1 181KB
Privacy Policy 2024 App 2 Fair Processing Notice Tenant 155KB
Privacy Policy 2024 App 3 Data Sharing Agreement 236KB
Privacy Policy 2024 App 4 Data Processor Addendum 152KB
Records Management Policy 2024 193KB
Risk Management Framework 2025 223KB
Role Description Board Member 2024 166KB
Role Description Of Chairperson 2024 102KB
Role Description Of Vice Chairperson 2024 78KB
Special Categories Of Personal Data Policy 2024 220KB
Website Privacy Policy 118KB

Housing

Title File Size
Abandoned Property Policy 2024 242KB
Allocation Policy 2024 391KB
Antisocial Behaviour Policy 2024 300KB
Assignation Policy 2025 (amended) 229KB
Decant Policy 2025 347KB
Estate Management Policy 2025 286KB
Joint Tenancy Policy 2025 (amended) 194KB
Lodger Policy 2022 (amended) 190KB
Property Leasing Policy 2023 123KB
Protection Of Vulnerable Persons Policy 2021 794KB
Rent Arrears Policy 2025 284KB
Repossession Policy 2026 305KB
Residents Domestic Abuse Policy 2025 333KB
Scottish Secure Tenancy Agreement 2025 268KB
Short Scottish Secure Tenancy Agreement 2025 234KB
Short Scottish Secure Tenancy Agreement ASB 2025 240KB
Shared Ownership Policy 2021 256KB
Subletting Policy 2022 (amended) 194KB
Succession Policy 2025 (amended) 158KB
Tenancy Sustainment Policy 2022 227KB
Void Management Policy 2025 245KB

Human Resources

Title File Size
Dignity At Work Policy 2024 288KB
Employee Skills Development Policy 2025 165KB
H S Policy Statement 2025 Redacted 74KB
SHAPS Members Guide Defined Benefit Scheme 456KB
SHAPS Members Guide Defined Contribution Scheme 322KB
Smoke Free Policy 2022 131KB
Staff Code Of Conduct Form 2025 Final 181KB
Staff Recruitment And Selection Policy 2024 250KB
Unacceptable Actions Expected Behaviours Policy 2021 160KB

Trade Union, Unions UK, Workers Union - Unite the union

 

Landlord Safety Manual Policies

Title File Size
Landlord Safety Manual 2024 2MB

Property & Development

Title File Size
Adaptations Policy 2026 300KB
Asset Management Strategy 2025 2030 327KB
Lettable Standard 2026 241KB
Planned Maintenance Policy 2024 125KB
Property Factoring Policy 2024 233KB
Reactive Maintenance Policy 2024 194KB
Recharges Policy Procedures 2024 231KB
Right To Compensation For Improvements 2022 109KB
Right To Repair Policy 2022 262KB