Policies and Procedures

Corporate & Finance

Title File Size
Committee Members Expenses 2015 64KB
Complaint Handling Procedure November 2016 546KB
Service Users Summary CHP 216KB
Complaints Form 2013 85KB
Information Security Policy 2019 105KB
Privacy Policy 2019 152KB
Privacy Policy 2019 Appendix 2 FPN 83KB
Privacy Policy 2019 Appendix 3 Data Sharing Agreement 147KB
Privacy Policy 2019 Appendix 4 Data Processor Addendum 149KB
Equality And Diversity Policy 2018 127KB
Membership Policy 2019 68KB
Whistleblowing Policy 2020 344KB
ENTITLEMENTS PAYMENTS AND BENEFITS POLICY 2018 230KB
Standing Orders Delegated Authority 2020 126KB
FINANCIAL REGULATIONS AND FINANCIAL PROCEDURES 2020 422KB
Risk Management Framework 2018 80KB
Corporate Risk Register 102KB
Corporate Sustainability Policy 2018 83KB
Treasury Management Policy 2019 173KB
Senior Staff Expenses Analysis 9KB
Access To Information Policy 2019 FOI 328KB
Asset Management Strategy 2019 171KB

Customer Services

Title File Size
CUSTOMER SERVICES AND STANDARDS POLICY 2015 132KB
Tenant Consultation Programme 2019-21 93KB

Governance

Title File Size
Code Of Conduct For Governing Body Members 2019 196KB
Code Of Conduct For Staff 2017 134KB
Committee Member Induction Policy 2019 79KB
Committee Member Recruitment Policy 2019 96KB
Corporate Sustainability Policy 2018 83KB
Membership Policy 2019 68KB
Strategic Planning Process 2017 117KB
Strategic Planning Process Appendix 1 - Timetable 2017 89KB
Corporate Procurement Policy 2020 284KB
COMMUNICATION STRATEGY 2018 80KB
Data Retention Policy 2019 237KB
Website Privacy Policy 118KB
Committee Member Role Description 2020 241KB
VFM Statement 2020 646KB

Housing

Title File Size
Abandoned Property Policy 2018 112KB
Anti Social Behaviour Policy LSM 2019 326KB
Allocation Policy 2019 198KB
Decant Policy 2017 251KB
Estate Management Policy 2019 159KB
Joint Tenancy Policy 2019 165KB
Rent Policy 2020 110KB
Rent Arrears Policy 2019 290KB
Residents Domestic Abuse Policy 2019 0 265KB
Assignation Policy 2019 170KB
Subletting Policy 2017 100KB
Succession To Tenancy Policy 2019 133KB
Tenant Participation Strategy 2018 156KB
Void Management Policy 2018 113KB
Tenancy Sustainment Policy 2017 81KB
Lodger Policy 2017 83KB
Property Leasing Policy 2018 102KB

Human Resources

Title File Size
Communication Strategy 2018 80KB
Data Retention Policy 2019 237KB
Data Subject Request Policy 2019 83KB
Gifts Hospitality Policy 2019 54KB
Lone Working Policy 2019 103KB
Personal Relationships At Work Policy 2019 72KB
Staff Recruitment And Selection Policy 2019 101KB
SHAPS Members Guide Defined Benefit Scheme 456KB
SHAPS Members Guide Defined Contribution Scheme 322KB
Policy Statement Page 2019 413KB

Unite Union

Landlord Safety Manual Policies

Title File Size
Asbestos Policy 2018 265KB
Anti Social Behaviour Policy 2019 326KB
Cleaning & Cleanliness Policy 2018 70KB
Construction Design Management LSM 2020 469KB
Contractors Selection Control LSM 2020 294KB
Domestic Pets 90KB
Electrical Safety 79KB
Energy Performance Certificates 68KB
Event Risk Management 106KB
Fire Safety In Housing Stock Common Areas 103KB
Furnished Premises - Fire Safety Standards 69KB
Gas Safety Policy & Procedures Policy 2018 228KB
Hygiene In Tenancies 63KB
Infestations 81KB
Information To Tenants Tenancy Agreements 62KB
Lift Safety 89KB
Lighting 68KB
PPE, Plant & Equipment Policy 2018 111KB
Premises Fitness And Repair Policy 2018 79KB
Private Rented Properties 68KB
Redevelopment Of Land Buildings LSM 2020 289KB
(Home) Security 69KB
Ventilation Fresh Air LSM 2020 291KB
Waste Management LSM 2020 276KB
Legionella Policy 2018 230KB
Appendix 1 Responsibilities 40KB
Appendix 2 Housing Stock 3MB

Property & Development

Title File Size
ADAPTATIONS POLICY 2019 89KB
Asbestos Policy 2018 Approved 265KB
Factoring Policy 2016 121KB
Planned Maintenance Policy 2018 79KB
Reactive Maintenance Policy 2018 80KB
Right To Repair Policy 2017 Plus Appendices For Website 68KB
Right to Compensation for Improvements 2017 67KB
Right To Repair Policy 2017 Plus Appendices For Website 68KB
Lettable Standard 2020 520KB