Data Protection

How we use your personal information

This notice explains what information we collect, when we collect it and how we use this. During the course of our activities we will process personal data (which may be held on paper, electronically, or otherwise) about you and we recognise the need to treat it in an appropriate and lawful manner. The purpose of this notice is to make you aware of how we will handle your information.

Our use of website analytics 

As a Housing Association, we have a legal obligation to ensure we offer value for money to our customers, which includes the money we spend on our website. To do this we use analytics software (provided by our website provider Housing Online) to review how our website is used. Whilst we use cookies and other tracking technologies to help us to do this, we ensure we respect your privacy in the following ways:

a) We anonymise data including removing parts of your ip address so you or your location cannot be identified
b) We support browser 'Do Not Track' settings
c) We do not share your data with third parties (other than our website developer and hosting provider)
d) We do not merge your data with any other data to attempt to identify you
e) You can directly opt out of tracking and view your tracking status at:

Our use of cookies

What is a Cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. Most websites you visit will use cookies, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). Some websites will even use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits (we do not use any of these types of cookies!)

Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites that run content on the page you are viewing (‘third party cookies’).

Cookie settings

If you don’t want to receive certain categories of cookies on this website, you can change your cookie settings via your browser; your browser help function will tell you how. Alternatively, you may wish to visit, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Note: This website does work without cookies, but you will lose some features and functionality if you choose to disable cookies.

Cookies our website uses

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

  • sessionid - only valid for your current visit and is used to manage our admin login system and to provide other functionality necessary for the site to work
  • AWSELB - only valid for your current visit and is used by our load balancer to ensure your session is kept on the same server during your visit

Performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.

  • _pk_id – 13 months
  • _pk_ref – 6 months
  • _pk_ses, _pk_cvar, _pk_hsr – 30 minutes

See above on how and why we use website analytics, how we respect your privacy, and how you can opt out.

  • matomo_ignore - this is set if you opt out of website analytics so we remember your preferences

If you use the ReadSpeaker text to speech plug in and accessiblity tools the following cookes will be set to remember your settings during use:

  • _rspkrLoadCore - current session
  • ReadSpeakerSettings - 4 days

Targeting cookies or advertising cookies. These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

None of these cookies are used by this site

Third party cookies

Some of the content on this website is provided by third party services who also use cookies, these include:

  • YouTube - Whilst we have used enhanced privacy options, watching YouTube videos will set cookies