Introducing Our Customer Charter

Following a review of our Customer Service Standards Policy, our tenant scrutiny group, Ochil Voice, made five recommendations to help improve our services. One of these recommendations was to create an easy-to-read document for all customers, and we're delighted to share that all five recommendations were approved and have now been implemented.

✅ Our Customer Charter has been created by tenants, for tenants, and clearly sets out what you can expect when contacting Ochil View Housing Association.

📖 Read the electronic copy here: https://www.ochilviewha.co.uk/uploaded/homemaster/secure_files/customer_charter_2026.pdf

If you would like a printed copy posted to you, please call 01259 722899 or email customerservices@ochilviewha.co.uk. Alternative formats are available on request.

🙋 Want to help shape and improve our services? We'd love to hear from you! Contact Jade Murray, Tenant Engagement & Communication Officer, by calling the office or emailing tenantengagement@ochilviewha.co.uk.

👏 A huge thank you to Ochil Voice for your hard work, dedication and commitment to improving services for all our customers.