Meet the Customer Services Team

Ochil View has restructured its Housing, Property and Reception teams to improve the service we bring to our tenants and other service users.  By bringing all services together we aim to improve communication and remove barriers to providing you with an excellent service.

The aim of the Customer Services Department is to be responsible for letting houses, repairs and maintenance of our properties, dealing with tenancy related issues such as anti-social behaviour, working with registered tenants’ organisations, managing rent arrears.

Graeme Wilson: B.Sc Dip H.S. CIHCM

Director of Customer Services

As the head of service, Graeme is responsible for the unified customer services team which encompasses all housing, tenancy sustainment, property maintenance, asset management and frontline services.

Graeme can be contacted by calling 01259 722899 or by email at graeme.wilson@ochilviewha.co.uk

 

Linda McLaren - Dip H.S. CIHCM

Housing Services Manager

As a section leader Linda is responsible for managing the full range of housing management and tenancy sustainment activities including allocations, rent account management, void management, tenant participation and for the collation of all associated performance data.

Linda can be contacted by calling 01259 722899 or by email at linda.mclaren@ochilviewha.co.uk.

Sandra Marshall - CICHM

Housing Services Officer

Along with the other Housing Services Officers, Sandra is responsible for the delivery of a comprehensive and responsive housing management service to the Association’s tenants within a defined geographical area of operation.

Sandra currently provides such services to our tenants in Ash Grove, Burleigh Way, Bedford Place, Carpenters Wynd, St Mungo's Wynd, Mar Street, Bank Street, Burgh Mews, Mill Road and Mercat Wynd in Alloa and in Clackmannan.

Sandra is also the Housing Services Officer for all our tenants in West Fife.

Sandra can be contacted by calling 01259 722899 or by email at sandra.marshall@ochilviewha.co.uk.

Marian Kelley - MA (Hons) MCIH

Housing Services Officer

Along with the other Housing Services Officers, Marian is responsible for the delivery of a comprehensive and responsive housing management service to the Association’s tenants within a defined geographical area of operation.

Marian currently provides such services to our tenants in Broomieknowe, Craigleith View, The Braes, Wallace View, Alloa Road, Blackmuir Place, Banchory Place, Muirside Road, Newands Place in Tullibody and Colville Gardens, Earl of Mar Court, Hill Park, Paton Court, Bridge Terrace, Broad Street, Stripehead, Kirkgate and Bowhouse Gardens in Alloa.

Marian can be contacted by calling 01259 722899, by e-mail at marian.kelley@ochilviewha.co.uk.

 

Christine Thomson

Housing Services Officer (Part Time)

Along with the other Housing Services Officers, Christine is responsible for the delivery of a comprehensive and responsive housing management service to the Association’s tenants with within a defined geographical area of operation.

Christine currently provides such services to our tenants in Delphwood Crescent, Firs Road, Northwood Road, and Westview Crescent area of Tullibody and in Alloa, Sauchie, Alva, Tillicoutry and Dollar.

Christine also looks after the mid-market properties in Coalsnaughton where we provide management and maintenance services to another organisation.

Christine can be contacted by calling 01259 722899, by e-mail at christine.thomson@ochilviewha.co.uk

Linda Ure

Housing Services Officer

Along with the other Housing Services Officers, Linda is responsible for the delivery of a comprehensive and responsive housing management service to the Association’s tenants within a defined geographical area of operation.

Linda currently provides such services to our tenants in Menstrie, Cambus and in Crofts Road, Dovecot Road, Knowefaulds Road, Ladywell Drive, Ladywel Place, Redlands Road, St Serf's Road, Stirling Road, Baingle Crescent, Old School Court, Paterson Place, Newmills, Taisker, Chestnut Lane and Acorn Drive in Tullibody. 

Linda can be contacted by calling   01259 722899 or by email at linda.ure@ochilviewha.co.uk

Carole Chalmers

Housing Services Officer (Part Time)

Along with the other Housing Services Officers, Carole is responsible for the delivery of a comprehensive and responsive housing management service to the Association’s tenants within a defined geographical area of operation.

Carole currently provides such services to our tenants in Delphwood Crescent, Firs Road, Northwood Road, and Westview Crescent area of Tullibody and in Alloa, Sauchie, Alva, Tillicoutry and Dollar.

Carole also looks after the mid-market properties in Coalsnaughton where we provide management and maintenance services to another organisation.

Carole can be contacted by calling 01259 722899, by e-mail at carole.chalmers@ochilviewha.co.uk

 

Adele Rae

Assistant Housing Services Officer

Adele assists and supports the Housing Services Officers in providing the full range of housing management services to the Association’s tenants.

Adele can be contacted by calling 01259 722899 or by e-mail at adele.rae@ochilvieha.co.uk

 

Hazel McLean

Assistant Housing Services Officer

Hazel assists and supports the Housing Services Officers in providing the full range of housing management services to the Association’s tenants.

Hazel can be contacted by calling 01259 722899, or by e-mail at hazel.mclean@ochilvieha.co.uk

 

Donna Phillips - MCIH

Housing Services Assistant (Housing Options)

Donna is responsible for maintaining the operation of the Common Housing Register and the Associations Homehunt Allocation system. Donna provides advice and information to Housing Applicants as well as dealing with other housing enquiries. 

Donna can be contacted by calling 01259 722899 or by email at donna.phillips@ochilviewha.co.uk

 

David Bishop

Housing Services Assistant (Arrears & Administration)

David provides administrative assistance in the recovery of rent arrears. David supports the Housing Services Officers in recovery of rent arrears and tenancy sustainment activities as well as providing advice and assistance to customers.