You are here: Home, Policies and Procedures
Home Page
About Us Tenants Services to Owners & Sharing Owners Our Properties Apply for a Property Corporate Policies & Procedures
Governance & Financial Management
Housing Management
Property Development Property Management
News Links FAQs
Contact Us Site Map

Policies and Procedures

Housing Management

PDF
(33k)
 Recharges Policy
This policy sets out the circumstances in which costs for services may be chargeable to tenants and former tenants.

PDF
(161k)
 Anti-Social Behaviour Policy & Procedures
This policy assists tenants maintain the quiet enjoyment of their homes by responding either directly (or in conjunction with external agencies) to complaints made by tenants about the behaviour of their neighbours.

PDF
(11k)
 Involved Resident Group

PDF
(19k)
 Application for Parking Spaces for use by Disabled Persons

PDF
(39k)
 Policy on Disabled Parking Spaces

HTM
(1k)
 Customer Payments Policy

PDF
(43k)
 Void Management Policy
This policy outlines how the Association manages properties when they become empty.

PDF
(38k)
 Complaints Procedure

PDF
(46k)
 Estate Management Policy
The Estate Management Policy ensures that all tenants and owners are able to have peaceful enjoyment of their homes

PDF
(62k)
 Rent Arrears Policy
This policy details how the Association assists tenants with rent arrears and action taken to recover these.

PDF
(28k)
 Rent Policy
The Association’s Rent Policy outlines how rents are calculated and what is the rent covers.

PDF
(15k)
 Service Charges Policy
This policy outlines the range of additional services which are added to the basic rent and how these charges are calculated.

PDF
(123k)
 Allocations/Transfer/Mutual Exchange
This policy deals with allocating houses, transfers of tenancies and agreements for mutual exchanges.

PDF
(73k)
 Tenant Participation Strategy Action Plan
This sets out a detailed three year plan to implement our Tenant Participation Strategy.




Site Designed by LEWIS Creative Consultants Edinburgh