You are here: Home, Policies and Procedures
Home Page
About Us Tenants Services to Owners & Sharing Owners Our Properties Apply for a Property Corporate Policies & Procedures
Governance & Financial Management
Housing Management Property Development Property Management
News Links FAQs
Contact Us Site Map

Policies and Procedures

Governance & Financial Management

PDF
(132k)
 Equal Opportunities Policy & Procedures
This policy is designed to eliminate discrimination on unlawful or unfair grounds and to promote positive action where necessary to redress the effects of past discrimination and to promote equality in all aspects of the Association’s business.

PDF
(18k)
 Openness & Confidentiality Policy

PDF
(28k)
 Whistleblowing Policy

PDF
(57k)
 Complaints Procedure
The aim of this procedure is to give clear details of the steps you can take to try and resolve matters where there is a problem.

PDF
(22k)
 Customer Services Policy
This policy ensures that statutory and contractual duties are fulfilled and that services are responsive to customer needs.

PDF
(22k)
 Data Protection Policy
This policy recognises that the Data Protection Act 1998 is an important piece of legislation and outlines how the Association deals with personal information that we keep about tenants.

PDF
(15k)
 Gifts & Hospitality Policy

PDF
(16k)
 Membership Policy




Site Designed by LEWIS Creative Consultants Edinburgh