Performance/Audit Reports
The Association is regularly inspected under the Communities Scotland regulation and inspection process with the last inspection taking place in 2001 as part of the pilot programme testing the new regulatory procedures.
The results of this confirmed the Association's position as a solid "good" performing association with individual grades awarded as follows:
| Governance & Financial Management |
B |
| Property Maintenance |
B |
| Property Development |
B |
| Property Development |
B |
| Overall Grade |
B |
Key strengths highlighted in the latest inspection report were as follows:
- strategic planning
- performance monitoring
- staff knowledge and awareness
- financial planning
- commitment to continuous improvement
- quality service provision
- commitment to the sustainability agenda.
Some quotes from 2001 Performance Audit were as follows:
- It (the Association) clearly has significant strengths in its approach to service delivery and meeting Performance Standards.
- We (Communities Scotland) are fully satisfied that tenants have access to a quality response repairs service which is customer focussed and easily accessed.
- Excellent financial systems are in operation.
- The Association successfully delivers homes of a high quality.
- Overall the Association is commended for the work it has carried out to progress and support the sustainability agenda.
- The Care and Repair service is delivered in an accountable manner and participants receive a quality service from the Association.
The above confirms the Association's corporate objective of continuous improvement