Frost Alert

Follow this advice to reduce the risk of damage and disruption:

Keep your house warm

• This will help to avoid burst pipes and damage to your home and your neighbours.

Protect your home

• Report any  leaks at taps or valves to us as soon as possible. Dripping water increases the risk of freezing.
• Reduce draughts by fitting draught excluders to your doors and windows.
• Make sure you have adequate contents insurance.
• Ask us if you don’t know where your water mains stop valve is.

If you water supply becomes frozen

• Turn off the water at the main water stop valve.
• Open all cold taps to drain the system.
• Do not open the hot taps.
• Turn off the central heating or immersion heater.
• Contact the Association’s repairs service.

If you have a burst pipe

• Turn off the water at the mains water stop valve .
• Switch off the electricity at the mains.
• Switch off any water heater.
• Turn off the central heating system.
• Open all taps to drain your system.
• Warn neighbours who may suffer damage.
• Contact the Association’s repairs service.

How to defrost a frozen central heating condensate pipe

Last year, in the very cold weather, some condensate pipes froze and the boiler stopped working.  Advice about what to do is available from British Gas.  If you are unsure or do not wish to attempt this, then please contact the Association’s repair line.

Going on holiday over the winter period?
    
Make sure you have someone who can regularly check your home for problems and consider giving a key to a neighbour for emergency use.
 
Let us and your neighbours know your contact details